With my job, I'm so used in talking to other people about their problems, complaints, expectations and stuff. People who are irate, upset, frustrated or whatever would you call it is a usual thing. However, someone called in last 9th of May 2010, 10:47 PM EST and changed my way of thinking.
8255123456789012 Susan called in. She doesn't seem to be so nice over the phone, she narrated how the problem started and how was it solved. She gave us a ring to let us know that she is thankful for the service and for the people who helped her all through her bad experience with the company. She did not call because of another problem nor to complain but rather to let us know that our job is appreciated. What a customer! I was so touched and it was the warmest thank you from a customer. It made my day. I realized that work is not just about the upset people calling us, someone out there appreciates the thing that we do. Love it. She made me realized that i should be thankful with the help that i am receiving from other people, no matter how small it is, it is an effort from someone, it is not insignificant. (Account number and name were changed for account security purposes)
